Passenger services
Everything you need to know before you fly.
Frequently asked questions
Changes
Can I change the date of my flight?
Yes, if your fare allows it. Request it from Manage my booking; the penalty and fare difference will apply if relevant.
Baggage
How much baggage can I take?
It depends on the fare: 15 kg (Light), 23 kg (Flex) or 32 kg (Business), plus hand baggage.
Bookings
How do I check my booking?
In “Manage my booking” with your 6-character booking reference and a passenger’s surname.
When does an unpaid booking expire?
Unpaid web bookings expire automatically within the period shown at confirmation (24 hours by default).
Travel
How early should I arrive at the airport?
We recommend 2 hours for domestic flights and 3 hours for international flights.